Consumer Legislation Working Group

Coordinator

• Olga Bukova - olga.bukova@aebrus.ru

Working Group Objectives

Action Plan

• The group is involved in the analysis and systemisation of the most frequent consumer complaints faced by companies

• The group works to create unified procedures for customer relations in conformity with current legislation and to strengthen ground and support dealers by exchanging legal case and quality test experience; identifying major areas of concern and lobbying for necessary changes in the current consumer protection legislation related to motor industry